Retail Case Study: Just How Important is An Entrance Solution to ROI?

One of our long-time customers, a national grocery chain, asked us to provide an analysis of whether or not an entrance system can reduce the costs associated with slips and falls and also provide an estimate of the ultimate expense to the organization’s bottom line.

We started this analysis by taking a look at national statistics related to slips and falls to understand the landscape and gleaned the following insights:

  • Slips and falls are the leading cause of worker’s compensation claims
  • Floors and flooring materials contribute directly to more than two million fall injuries each year
  • 85% of worker’s compensation claims are attributed to employees slipping on slick floors
  • 22% of slip and fall incidents resulted in more than 31 days away from work for each injured worker
  • 65% of all lost workdays are due to slip/fall accidents
  • Slips and falls account for over one million hospital emergency room visits

(Source: http://www.nfmt.com/handouts/baltimore/2015/R2_39.pdf)

As we suspected, flooring and floor maintenance play a huge role in the impact of slips and falls to a company. Using this information as a benchmark, we then began an in-depth analysis for our client who expressed the following challenges:

  • Frequent and costly slip and fall claims attributed to insufficient or complete lack of entryway coverage in stores
  • Improved safety overall for consumers and employees
  • Inability to show ROI of implementing a comprehensive entrance solution program across the entire organization

Highlights of the report, using a scenario where a grocery store averages 4.5m customers per week and 3.5 incidents per million people, include:

  • Implementing an entrance system that reduces slips and falls to 2.4 incidents per million people can save $3.0m annually and prevent approximately 250 injuries
  • Over the life of the recommended entrance system (five years in this case), the client would reduce the expense of claims by nearly $13m and prevent almost 1,300 injuries

You can see the numbers are staggering and would impact an organization’s bottom line regardless of its size. To find out more about this analysis, get in touch to request a customized solution for your organization.

As an expert in retail flooring, we can help you identify areas where consumers may perceive shortcomings in your store’s entryway and beyond. Contact us with any questions and we will respond with a custom solution: info@thematworks.com.

About The Matworks

The Matworks is a team of individuals with vast industry knowledge, committed to supporting the core values of its employees and customers. By taking a holistic approach, we are positioned to understand the needs, challenges and risks associated with all flooring solutions.

 

The Matworks offers more than four decades of expertise combined with the dexterity to be entrepreneurial, we are more than a flooring company – we are risk managers, business advisors and partners in your success. Our comprehensive flooring solutions are designed to meet the unique needs of each of our customers.

 

 

 

 

Design Solutions & Trends: Moving Beyond the Uniformity of Wall-to-Wall With Carpet Tiles

Carpet tiles, also known as carpet squares or modular carpet, have gained popularity in commercial design for their flexibility, cost and aesthetics. In many instances, carpet tiles are a better alternative than wall-to-wall in a retail setting because of the ability to rotate or replace individual tiles due to heavy foot traffic or wear. From a design perspective, carpet tiles are a great solution to incorporate an organization’s color palette or create unique designs by interchanging colors or patterns without incurring additional costs.

In deciding whether to use carpet tiles or wall-to-wall, consider these qualities:

Styles of Carpet Tile

Carpet tiles come in many different styles and colors. They are available in:

  • Various sizes
  • Multiple fiber types
  • Pile styles

This means there is likely a carpet tile equivalent for the same product available in rolled goods. Aside from the format, the major difference between standard carpet rolls is the tile backing material. Carpet tile backing material options include: vinyl, fiberglass, vinyl/fiberglass, urethane, woven polypropylene, and recycled vinyl. Quality backing systems are important because they provide stability and help carpet tiles withstand moisture and may also have anti-fatigue properties.

Along with different backing options, carpet tiles come in both non-adhesive and adhesive styles. This allows for easy removal and replacement of individual tiles, saving money on both product and installation.

Choosing The Right Product

Pros of Carpet Tiles

Carpet tiles come with a range of benefits that include:

  • Easier installation than standard rolled carpet
  • Carpet tiles can often be installed over other flooring types, such as wood, tile or vinyl.
  • Easier cleaning and care. Individual carpet tiles can be removed for cleaning, and replaced when dry. If one area of the floor becomes damaged, the tile can be replaced without replacing the entire floor.
  • Carpet tiles allow for freedom with design, allowing you to give more depth and texture to a room.
  • Many carpet tile options have enhanced stain resistance, which helps to reduce maintenance time and expenses.

Cons of Carpet Tiles

Carpet tiles also come with some disadvantages that are good to be aware of. These include:

  • The seams of the carpet tiles can be more easily seen when compared to wall-to-wall carpet rolls. Without careful installation, the seams could appear uneven.
  • Like their carpet roll counterpart, they are not ideal for areas subject to moisture and may buckle or curl if not properly installed and maintained.

With so many beneficial features, carpet tiles are a solution we often recommend as part of a comprehensive flooring evaluation. The Matworks offers expert advice for all your commercial flooring needs; email us with any questions and we will respond with a custom solution: info@thematworks.com.

About The Matworks

The Matworks is a team of individuals with vast industry knowledge, committed to supporting the core values of its employees and customers. By taking a holistic approach, we are positioned to understand the needs, challenges and risks associated with all flooring solutions.

The Matworks offers more than four decades of expertise combined with the dexterity to be entrepreneurial, we are more than a flooring company – we are risk managers, business advisors and partners in your success. Our comprehensive flooring solutions are designed to meet the unique needs of each of our customers. 

The True Cost of Slips and Falls

Slips and falls are a major concern for retailers and businesses. According to a report by Zurich North America that focuses on hazards related to snow and ice, the average cost of a slip and fall to an organization is $30,670. In addition to claims by consumers there are also a high number of incidents reported by workers. For a retailer with thousands of visitors per year and hundreds of employees, these claims can cost millions. The good news is the number of claims can be reduced if the right maintenance and flooring plan is in place.

We recommend the following best practices when considering how to mitigate risk in your entrance or lobby:

1. Be sure to have an expert evaluate all of the factors that contribute to risks such as moisture, floor surface materials, overhead coverage and treatment of transitional areas between parking areas and the entrance.

2. Vestibules should have recessed grid systems or permanent carpet installed that act as scrapers on shoe bottoms to remove dirt, debris and moisture.

3. Quality matting, inlaid carpet tiles or permanent carpet tiles with beveled edges should be provided at the interior door threshold and extend 15 to 20 feet into the building to provide additional wiping of shoe bottoms.

4. Maintenance is as critical as the products or systems chosen.

5. The use of caution or wet floor signs is highly recommended to give employees and consumers notice that the floor is slippery when wet. The lack of notice is mentioned often with employee and consumer claims and may cause claim reserves to be increased significantly.

 

The Matworks offers expert advice for all your commercial flooring needs; email us with any questions and we will respond with a custom solution: info@thematworks.com.

 

About The Matworks

The Matworks is a team of individuals with vast industry knowledge, committed to supporting the core values of its employees and customers. By taking a holistic approach, we are positioned to understand the needs, challenges and risks associated with all flooring solutions.

The Matworks offers more than four decades of expertise combined with the dexterity to be entrepreneurial, we are more than a flooring company – we are risk managers, business advisors and partners in your success. Our comprehensive flooring solutions are designed to meet the unique needs of each of our customers.

Product Spotlight: What is Monster Tile?

Experts and consumers alike agree – the right entrance system in a retail environment is critical to the overall appearance and first impression for customers. Choosing the right product for your environment will efficiently and cost effectively reduce the amount of dirt and debris tracked into the store. This will enhance your brand and save time and money in cleaning and maintenance costs.

The Matworks listened to customers we’ve had for over 30 years and worked with our manufacturing partners. We set out to find a solution that would stand up to the toughest environments. Monster Tile was developed by the Matworks product development team as one of our most durable and versatile entrance solutions. It’s comprised of a high-density fiber bonded surface, at least 40% heavier than products you see on the market today. Monster Tiles strip away dirt and debris while absorbing excess moisture, making it perfect for the heaviest high-traffic entrances.

Monster Tiles are available in a variety of colors and two sizes: 19.7” x 19.7”and 39.4” x 39.4”, they can be recessed or floor-mounted and rotated using Matworks pressure sensitive releasable adhesive or TacFast non-permanent fastening system.

The Matworks offers expert advice for every commercial flooring need, email us with any questions and we will respond with a custom solution – info@thematworks.com.

About The Matworks

The Matworks is a team of individuals with vast industry knowledge, committed to supporting the core values of its employees and customers. By taking a holistic approach, we are positioned to understand the needs, challenges and risks associated with all flooring solutions.

The Matworks offers more than four decades of expertise combined with the dexterity to be entrepreneurial, we are more than a flooring company – we are risk managers, business advisors and partners in your success. Our comprehensive flooring solutions are designed to meet the unique needs of each of our customers.

 

Service Solutions: Why Your Cleaning Company Matters

As the adage goes, first impressions are everything – particularly in a retail environment. When a customer enters a store, their first impression creates an experience, telling them a story about the company and brand. Those initial seconds will inform the customer about the cleanliness and care taken to ensure a pleasant and safe experience. Not only is cleaning important in how a customer perceives your facility and brand, it is also critical for risk management, reducing overall maintenance costs and employee satisfaction.

The consistency of your brand and promoting a safe environment are enhanced dramatically with a quality cleaning partner.

Benefits of choosing the right cleaning partner:

  • Reduces slips and falls
  • Improves store image
  • Routine cleaning and maintenance makes daily cleanings easier
  • Vestibules remain clean for longer periods of time

The Matworks cleaning division has grown consistently since its inception in 2007, doubling our business the past year. We have been providing product and service solutions for nearly 50 years. We recognize an immaculate facility has a critical impact on your customers’ experience, employees’ satisfaction and just as importantly – your brand.

Please email us with any questions and we will respond with a custom solution – info@thematworks.com.

About The Matworks

The Matworks is a team of individuals with vast industry knowledge, committed to supporting the core values of its employees and customers. By taking a holistic approach, we are positioned to understand the needs, challenges and risks associated with all flooring solutions.

The Matworks offers more than four decades of expertise combined with the dexterity to be entrepreneurial; we are more than a flooring company – we are risk managers, business advisors and partners in your success. Our comprehensive flooring solutions are designed to meet the unique needs of each of our customers.