Service Solutions: Why Your Cleaning Company Matters

As the adage goes, first impressions are everything – particularly in a retail environment. When a customer enters a store, their first impression creates an experience, telling them a story about the company and brand. Those initial seconds will inform the customer about the cleanliness and care taken to ensure a pleasant and safe experience. Not only is cleaning important in how a customer perceives your facility and brand, it is also critical for risk management, reducing overall maintenance costs and employee satisfaction.

The consistency of your brand and promoting a safe environment are enhanced dramatically with a quality cleaning partner.

Benefits of choosing the right cleaning partner:

  • Reduces slips and falls
  • Improves store image
  • Routine cleaning and maintenance makes daily cleanings easier
  • Vestibules remain clean for longer periods of time

The Matworks cleaning division has grown consistently since its inception in 2007, doubling our business the past year. We have been providing product and service solutions for nearly 50 years. We recognize an immaculate facility has a critical impact on your customers’ experience, employees’ satisfaction and just as importantly – your brand.

Please email us with any questions and we will respond with a custom solution – info@thematworks.com.

About The Matworks

The Matworks is a team of individuals with vast industry knowledge, committed to supporting the core values of its employees and customers. By taking a holistic approach, we are positioned to understand the needs, challenges and risks associated with all flooring solutions.

The Matworks offers more than four decades of expertise combined with the dexterity to be entrepreneurial; we are more than a flooring company – we are risk managers, business advisors and partners in your success. Our comprehensive flooring solutions are designed to meet the unique needs of each of our customers.

The Matworks Celebrates Its 49th Year

The Matworks celebrates its 49th year in business this month! In 1966 Robert Burman, the Matworks’ Chairman, began to work with major national retailors when he recognized safety issues consumers faced when entrances and matting were either incorrectly implemented or not used at all. What began as a mat rental and laundering business quickly grew into a leader in the commercial flooring industry that now offers product and services. Robert’s passion, dedication and reputation for honesty, integrity and service enabled the company to rapidly grow into what it is today. His ability to find creative yet functional solutions to make consumers safer, reduce risks and lower his customers operating costs are the foundations upon which the company is built.   If you speak with our customers, Robert and his team’s knack for developing relationships and sustainable solutions are what truly stand out.

Throughout the years, The Matworks’ desire to take care of their customers and reputation for honesty, integrity and service enabled the company to continue to grow and become a leader in the industry.

Today, the Matworks remains committed to excellence, providing the best service to its customers and employees in keeping with the foundation upon which the company was built.

matworks-van

The Matworks delivery vans

 

About The Matworks

The Matworks is a team of individuals with vast industry knowledge, committed to supporting the core values of its employees and customers. By taking a holistic approach, we are positioned to understand the needs, challenges and risks associated with all flooring solutions.

The Matworks offers more than four decades of expertise combined with the dexterity to be entrepreneurial, we are more than a flooring company – we are risk managers, business advisors and partners in your success. Our comprehensive flooring solutions are designed to meet the unique needs of each of our customers.

 

Anti-Fatigue Solutions – Improved Worker Productivity and Reduced Operating Costs

Workers who stand on hard surfaces for long periods of time are reported to experience fatigue and pain in various extremities (feet, knees, back and neck) and may have more workers compensation claims and missed time at work. Employers can reduce or eliminate this fatigue — along with the related health and safety hazards while improving worker productivity by installing anti-fatigue matting or flooring.

Depending upon the environment, anti-fatigue solutions come in a variety of materials and configurations. In areas where moisture, grease or other fluids are present, a rubber solution may be best to address slips and falls while maximizing employee comfort. These wet-area mats often provide drainage as well as cushioning, improving the safety of the area.

For dry areas, a rubber or vinyl top with a cushioned backing is most often used. This option allows for easy cleaning, is antimicrobial, provides ample comfort for workers and maintains the store’s image.

PharmaEze, an option Matworks developed for a major pharmacy chain more than 20 years ago, is available as well. It’s a needle punch 7.5mm fiber top surface with a cushioned backing that can be used as a runner or wall-to-wall, offering an attractive option without sacrificing quality.

The use of anti-fatigue solutions helps improve worker productivity and eliminate many of the work-related health problems caused by standing in one location for long periods of time. Making use of these systems is an important part of the big picture when it comes to improving worker productivity and reducing employer costs.

Overview of Uses:
Pharmacy
Cashier/check out stand
Meat/deli/seafood counter
Customer service counter
Industrial work areas
Kitchens

Types Available:
Walk-off mats
Rolled goods/runners
Wall-to-wall

About The Matworks
The Matworks is a team of individuals with vast industry knowledge, committed to supporting the core values of its employees and customers. By taking a holistic approach, we are positioned to understand the needs, challenges and risks associated with all flooring solutions.

The Matworks offers more than four decades of expertise combined with the dexterity to be entrepreneurial, we are more than a flooring company – we are risk managers, business advisors and partners in your success. Our comprehensive flooring solutions are designed to meet the unique needs of each of our customers.

The Matworks Selected for 2015 Maryland Excellence Award

The US Commerce & Trade Research Institute (USCTRI) has selected the Matworks to receive the 2015 Maryland Excellence Award for our commitment to service excellence to our customers and contributions to the communities we serve. USCTRI noted the Matworks has consistently demonstrated a high regard for upholding business ethics and company values. This recognition by USCTRI marks a significant achievement as an emerging leader within various competitors and is setting benchmarks that the industry should follow.

As part of the industry research and business surveys, various sources of information were gathered and analyzed to choose the selected companies in each category. This research is part of an exhaustive process that encapsulates a yearlong immersion in the business climate of Maryland.

We are thrilled to receive this award and resolve to continue exceeding expectations for our customers.

About USCTRI

The USCTRI is a leading authority on researching, evaluating and recognizing companies across a wide spectrum of industries that meet its stringent standards of excellence. It has spearheaded the idea of independent enterprise and entrepreneurial growth allowing businesses of all sizes to be recognized locally and encouraged globally.

Particular emphasis is given to meeting and exceeding industry benchmarks for customer service, product quality and ethical practices. Industry leading standards and practices have been developed and implementation of the same has been pioneered by the dedicated efforts of the business community and commerce leadership.

More information on USCTRI can be found at www.usctri.org

 

About The Matworks

The Matworks is a team of individuals with vast industry knowledge, committed to supporting the core values of its employees and customers. By taking a holistic approach, we are positioned to understand the needs, challenges and risks associated with all flooring solutions.

The Matworks offers more than four decades of expertise combined with the dexterity to be entrepreneurial, we are more than a flooring company – we are risk managers, business advisors and partners in your success. Our comprehensive flooring solutions are designed to meet the unique needs of each of our customers.